FAQs

Q: How Do Calls Reach CareFunnels AI Voice?

Calls reach AI Voice in one of two simple ways: Directly — callers dial a dedicated AI Voice number. Forwarded — your existing main number forwards calls to AI Voice (after-hours, after 3 rings, when busy, or 24/7). Either way, callers experience a seamless handoff and AI Voice answers immediately. Here is a basic visual for those options - https://www.carefunnels.com/ how-it-works/how-ai-voice- works-with-your-phones/

Q: Couldn’t we build this on Salesforce ourselves?

Technically, yes — but it’s a huge project. You’d need to build: Your own intake workflows Your own recruiting system All caregiver automations Client follow-up sequences Tags, fields, statuses Reporting AI prompts Templates Phone routing Scheduling workflows You’d end up hiring consultants, spending months building, and still not getting something as refined as CareFunnels. With CareFunnels, the industry playbook is already built. You simply turn it on.

Q: What are the additional usage fees for AI Voice and AI Chat?

You'll pay: A small fee per phone number Low per-minute phone usage Low per SMS text message usage Optional add-ons if you want additional lines or integrations. There are no hidden fees — everything is itemized.