Calls reach AI Voice in one of two simple ways:

  • Directly — callers dial a dedicated AI Voice number.

  • Forwarded — your existing main number forwards calls to AI Voice (after-hours, after 3 rings, when busy, or 24/7).
    Either way, callers experience a seamless handoff and AI Voice answers immediately.

Here is a basic visual for those options – https://www.carefunnels.com/how-it-works/how-ai-voice-works-with-your-phones/