Calls reach AI Voice in one of two simple ways:

• Directly — callers dial a dedicated AI Voice number.

• Forwarded — your existing main number forwards calls to AI Voice (after-hours, after 3 rings, when busy, or 24/7).
  Either way, callers experience a seamless handoff and AI Voice answers immediately.

Here is a basic visual for those options – https://www.carefunnels.com/how-it-works/how-ai-voice-works-with-your-phones/

You’re right that phone systems are adding AI features, but they’re mostly designed around managing calls — not managing leads, outcomes, and conversion.

Here’s the difference in simple terms:

Phone system AI improves call handling.
CareFunnels AI Voice improves revenue by capturing, classifying, and converting every inquiry.

1. Every call becomes a fully logged CRM contact

Automatically captured:

• Caller name (when available)
• Phone number
• Call type (care inquiry, caregiver applicant, referral source, etc.)
• Full transcript
• Call summary
• Intent classification
• Next-step automation

Nothing disappears into a voicemail box or gets lost when staff is busy.

2. AI Voice updates and connects to your CRM, not just your phone log

Phone systems log calls. CareFunnels turns calls into structured data that your team can act on:

• Creates or updates contacts
• Adds notes and summaries
• Moves the inquiry into the correct pipeline
• Triggers follow-up automations
• Notifies the right person instantly

This is the core advantage — your intake, recruiting, and referral workflows stay organized in one place.

3. AI Voice isn’t just answering calls — it qualifies

It can gather:

• Reason for calling
• Care needs
• Timeframe
• Location
• Contact details

Then it routes or escalates intelligently.

Here’s the simple breakdown:

• Your phone system = handles the mechanics of call routing and extensions
• CareFunnels AI Voice = handles conversation, intake data, logging, and follow-up

You can use any phone system you prefer. CareFunnels just needs to receive the call — directly or via forwarding — and we handle everything from there.

Yes. AI Voice uses natural, friendly, human-like speech. Most callers believe they are speaking with a well-trained office assistant. It stays calm, consistent, and professional on every call. However, we highly recommend having the AI Voice receptionist announce it is AI.

Yes. CareFunnels AI Voice works with any phone system.

We don’t replace your phones — we simply receive the calls you want AI to handle. Your phone system continues to manage extensions and routing, while AI Voice handles intake conversations and data capture.

AI Voice:

1. Greets the caller

2. Identifies call type

3. Collects required details

4. Creates or updates the contact in your CareFunnels CRM

5. Classifies the inquiry

6. Logs a transcript and summary

7. Alerts the appropriate person and triggers follow-up

No information is lost, and every caller receives immediate attention.

Yes. AI Voice automatically identifies and logs caller type, such as:

• Care inquiry

• Current client/family

• Caregiver applicant

• Existing caregiver

• Referral source

• Vendor

• Wrong number/other

This classification ensures every call flows into the correct pipeline and follow-up sequence.

Every call creates a full, structured record in your CRM, including:

• Caller name (when available)

• Phone number

• Intent

• Key details (care needs, timeframe, location, etc.)

• Transcript

• Summary

• Next-step recommendations

This visibility is something phone systems cannot provide.

AI Voice can instantly:

• Transfer the call to your team

• Send SMS notifications

• Email your staff

• Trigger urgent workflows

You decide when AI Voice escalates — urgent needs never wait.

Phone system AI focuses on call handling.
CareFunnels AI Voice focuses on lead capture, classification, follow-up, and conversion.

AI Voice is built specifically for home care:

• Every call becomes a CRM record

• Every caller is categorized

• All transcripts and summaries are logged

• Automations fire based on call type

Phone systems do not do this.

Yes. All calls, transcripts, and contact information are securely stored inside your CareFunnels CRM following industry-standard security protocols.

Fully. AI Voice plugs into:

• CRM contact records

• Pipelines

• Automations

• Text and email follow-up

• Call tracking

• Analytics

• Reporting

Everything stays in one system with no duplicate data.

AI Voice gracefully handles unknown questions and can:

• Offer to take a message

• Redirect to a human

• Send a text follow-up

• Capture the inquiry for your team

No caller ever hits a dead end.